Help

How tego works

The questions people actually arrive with, answered short. Where something is not built yet, this page says so rather than describing it as though it were.

You were invited to a circle

Do I need to create an account?

You need one, but you do not need a password. Put in your email and tego sends you a link that signs you in, or you can use Google. It takes about as long as reading this answer.

Do I have to install anything?

No. tego works in the browser you already have open. If you end up using it a lot, you can add it to your home screen and it behaves like an app, but that is entirely optional and nothing nags you about it.

What will the circle see about me?

Your name, and whatever you choose to do: a message you send, a slot you claim, a reaction you leave. Your email address is not shown to the circle. There is no profile to fill in and nothing about you is on display.

I want to help but I do not know what to say

Most people feel that, and it is the single most common reason a kind person sends nothing at all. You do not have to be eloquent. A voice message of two sentences, in your own voice, set to music, lands harder than a paragraph you laboured over. Claiming a meal says it too.

Can I leave a circle?

Ask the coordinator to remove you and they can. Nobody is held in a circle they have stepped back from.

You are setting up a circle

What is the difference between inner and wider?

It is the most important choice you make, and it is per person. Inner is the people who would already know the hard details: the sister, the best friend of twenty years. Wider is everyone else who loves them: the coworker, the neighbour, the cousin who wants to send a meal.

Both are real membership and both can send messages and help. Only inner sees the sensitive version of the situation, the sensitive updates, and the needs that carry private details. Privacy lists exactly what the tier gates.

How do I invite people?

Two ways, and you can mix them. Share a link, which anyone can use and which is the fastest way to reach a group chat or a text thread. Or invite by email, which is directed at one person and can only be used once. New people default to supporter and wider, which is the safe default, and you can move someone to inner afterwards.

I put someone in the wrong tier

Change it under Manage in the circle. It takes effect immediately, and it is quiet: nobody is notified that their tier moved, in either direction. That is deliberate. Correcting a mistake should not become an awkward conversation.

Does tego assume we are religious?

No. The neutral voice is the default and it assumes nothing about faith. A circle can choose encouragement or prayer as its tone, and then tego speaks that way for that circle only. Nothing is ever framed as prayer unless a circle asked for it.

What happens when the season ends?

You can pause a circle when things go quiet, which stops the reminders without closing anything. You can archive it when it is genuinely over, which keeps everything as a read-only keepsake. And if the worst happens, a circle can move to memorial, where the tone softens, giving can be re-pointed to the family, and people can keep speaking to the circle. Messages sent privately to the person stay sealed forever.

The circle is for you

Do I have to reply to people?

No, and tego is built so you never feel like you do. There are no unread counts waiting on you and nothing that tracks whether you kept up. If you want to acknowledge something, one tap sends the whole circle a quiet note that it reached you. That is the entire obligation, and even that is optional.

Who can see what is actually going on with me?

Only the people your coordinator put in the inner tier. Everyone else sees the warm version, and nothing in their view suggests there is more. Anyone outside the circle sees nothing at all.

It is a lot. Can I turn it down?

Yes. In your account notification settings, each circle can be set to every event, one daily summary, or off. Off quiets it everywhere. Nothing is lost when you do that: the inbox keeps everything, so it is there on a day you have the energy.

Voice, music, and listening

How do I send a voice message with music?

Record, pick a bed of music, and send. tego mixes them so your voice sits properly over it rather than fighting it. You hear the result before anyone else does, and you can redo it.

Is there a transcript?

Always. Every voice message carries its words in text, which matters for anyone who cannot hear it, anyone who cannot play audio right now, and anyone lying awake at 3am who would rather read.

Can I listen without a signal?

If you have added tego to your home screen, what you have recently played is kept on that device so it plays again without a connection. It is the hospital-basement case, and it is deliberate.

Can anyone find the audio?

No. Recordings are never a public address. tego checks that you are allowed to hear something and then issues a temporary link that stops working shortly afterwards, so there is no permanent address to a message that could be forwarded or found.

Giving

Can I give money through tego?

Not yet. Giving is designed and written but it is not switched on, so nothing on tego will take a card today. A circle can say it is opening a fund, and it is marked as opening soon rather than dressed up as live.

When it works, how much of a gift reaches the family?

All of it. There is no mandatory platform fee taken out of a gift. There is an optional tip for tego and it is always one tap to zero, never pre-selected, and never guilted.

Notifications

How do I control what reaches me?

Per circle, in your account notification settings: every event, one daily summary, or off. There is also a default that covers anything sent directly to you. Choices save as you make them, with nothing to submit.

Can I get notifications on my phone?

Yes, once tego is added to your home screen, and it is per device. tego only asks for permission at the moment you tap to turn it on, never when a page loads. On iPhone, adding it to the home screen first is a requirement of the phone, not a preference of ours.

Will it wake me up at night?

Quiet hours are designed but not built yet, so today the honest answer is that an every-event setting can reach you at any hour. If that matters to you, the daily summary setting is the one to pick. When quiet hours land, this answer changes.

Your account

How do I sign in?

Whichever you prefer: email and password, an email link with no password at all, or Google. tego remembers which one you used last so you do not have to.

How do I delete my account?

From your account page, without asking anyone. Privacy spells out exactly what is deleted and what stays behind, and you see the same before you confirm.

Something else

Contact is straight about how to reach a person right now, and Privacy covers who can see what in more detail than this page does.

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